Housing Officer (Income Management)

Job Description

Housing Officer- Income Management Team

Permanent - Full Time – 37 hrs

We have an exciting opportunity for a Housing Officer to work in The Income Management Team in the Landlord Services Directorate.  We are passionate about providing excellent customer care and supporting tenants who are in financial difficulty. We are a very successful team who has a great track record of helping tenants to ensure that their rent obligation can be met.

As a Housing Officer, you will be the primary contact for tenants who are concerned about paying their rent. You will work collaboratively with colleagues in the Landlord Services Directorate and external partners to ensure an effective front line service is provided. You will be instrumental in maximising rental income by providing support, collecting rent, giving debt advice, and providing information and assisting tenants with benefit related queries.  You will also work closely with our Neighbourhoods and Lettings Team. 

South Yorkshire Housing Association (SYHA) is a charitable organisation managing more than 6,000 homes and supporting hundreds of people to lead independent lives. Our ideal candidate will have:

• Ability to work as a member of a team
• Welfare and Benefit knowledge including Universal Credit
• Experiencing of liaising with external agencies
• Ability to work on own initiative and independently
• Ability to deal with difficult and stressful situations
• Ability to demonstrate working knowledge of tenancy agreements
• Excellent numerical skills
• Excellent communication skills
• Excellent digital skills (including Word, Excel, and CX Housing Management System)
• Must be passionate about customer care.
• Safeguarding knowledge
• This post attracts essential car user status: therefore, the post holder must have a full driving license and access to a vehicle during working hours. Car parking facility will be provided.

 Our wider benefits:

• Salary £33,178 - £35,548 per annum pro rata
• Working Hours: 37 hours 
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 SYHA days
• Flexible working options
• Excellent benefits including SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts
• Westfield Health (employer paid)
• Pension Contribution
• Counselling
• Discounted gym membership
• Cycle to work scheme
• Access to a wide range of programmes to train and develop you

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

For an Informal Discussion Contact: Tim Crawford 0114 2900 230 – Income and Lettings Manager, Darren Joyce 0114 270 2669 or Katherine Lloyd 0114 2900 320 – Income Management Team Leaders

Closing Date: 6^th August 2025

Interview Date: 20^th August 2025